What information we need to support you:
1. Contact name and phone number
2. Company name
3. Product or software affected and serial number (if applicable)
4. Description of the error, when you first noticed it and the impact on users
5. Additional details pertaining to the error that may be helpful
Have a Solutions Expert contact me is the best place for application administrators and power users who are familiar with the application and the operating environment. Click HERE to fill out your support request or send an Email: SolutionsSupport@bt.konicaminolta.ca
Self Help: From this link, several options will be revealed, such as: Driver downloads, User Guides and Self-Help Product Support.
Website: Support and Downloads
Global Client Services is appropriate for MFP and routine use situations – recommended for single user assistance instead of issues impacting the application.
Phone: 1-800-263-4410 (ask your Konica Minolta representative for solutions support)
Operating Hours: Operators are available 24 hours a day, 7 days a week. Technicians are available 8:00 AM – 8:00 PM (EST). Standard company holidays are observed.