What information we need to support you:
1. Contact name and phone number
2. Company name
3. Product or software affected and reference number (if applicable)
4. Description of the error, when you first noticed it and the impact on users
5. Additional details pertaining to the error that may be helpful
MyPrintJobs.com is best for application administrators and power users who are familiar with the application and the operating environment.
Self Help: From this link, several options will be revealed, such as: Driver downloads, User Guides and Self-Help Product Support.
Website: Support and Downloads
KM Cares is appropriate for MFP and routine use situations – recommended for single user assistance instead of issues impacting the application.
Phone: 1-800-263-4410 (ask your Konica Minolta representative for solutions support)
Operating Hours: Operators are available 24 hours a day, 7 days a week. Technicians are available 8:00 AM – 8:00 PM (EST). Standard company holidays are observed.