Customer Service Representative - Montreal, PQ

Konica Minolta Business Solutions was founded in 1873 and now employs over 30,000 individuals globally. As a global technology leader, we have the history, the products and the innovation for success. Encompassing in all areas of imaging, we have (5) Major Divisions; Business Technologies, Optics, Medical Imaging, Graphic imaging and Sensing.

To be a trusted advisor of high quality document management solutions and services that creates new value for our clients and is a company that can attract, recruit and retain smart talented employees.

To build a high performance culture and increase efficiencies in our business operations. As one team, executing a single strategy, we will challenge status quo, and create outstanding value and performance for all our customers and their customers.

Responsible for handling customer inquires while maintaining focus on customer service

SUMMARY OF KEY RESPONSIBILITIES

• Customer Inquiries
• Investigate & resolve customer issues
• Return of goods (RMA's)
• Back up to Order Desk

KEY RESPONSIBILITIES / DUTIES

• Provide prompt customer service and support to customers, branches and dealers.
• Maintain a log of all inquiries - external and internal.
• Investigate and resolve reported matters.
• Liaise with other departments to resolve customer issues
• Regular status review of all outstanding and completed matters.
• Handle the return of goods - RA# etc.
• Arrange processing of orders and credits
• Back up order desk as and when required.
• Review and recommend customer service procedures that will improve efficiency and customer satisfaction.
• Perform other relevant duties as required and assigned by Department Manager or Supervisor

SKILLS/QUALIFICATIONS

• Fluently bilingual in English and French
• Preferably Graduate degree from a university or 3-5 years experience
• Pleasant telephone manner
• Good organizational skills
• Strong interpersonal and communication skills
• Proficiency in Excel (MS Office)

MEASURE OF SUCCESS

• Providing outstanding Customer Service and resolving issues without the need to escalate

WHAT'S IN IT FOR YOU?

• Competitive Salary
• Generous Benefits (Dental, Health and RRSP with Company Match)
• Excellent Reward and Recognition Programs
• Career progression in a fast growing, fast paced multinational company
• We invest in you through Training and Recognition Programs
• Employee Assistance Program and Employee Product Purchase Plan

Position reports to: Service Manager

REFERENCE ID: 11-4007
POSITION TYPE: Regular, Full time
LOCATION: Edmonton, AB
VACANCIES: 1