Call Center Agent - Calgary, AB

Act as part of a successful Call Centre by responding to customer requests and interfacing with field staff to ensure service is provided in a timely manner.

Major Responsibilities

• Receive calls from customers in need of service. Verify equipment and location and record information in dispatch system
• Schedule and dispatch technicians to customers based on priority
• Remain in constant communication with Field Supervisors and Technicians via radio and telephone
• Assist customers with minor problem solutions
• Input records of repairs, parts, type of service performed, distance traveled, and time required for each job
• Receive and input all toner requests from customers
• Support and maintain designated service areas
• Liaise with sales, shipping and administrative staff
• Must follow policies and procedures set forth by Konica Minolta Business Solutions
• Perform other relevant duties as assigned by Service Manager

Qualifications

• Strong interpersonal and telephone communication skills
• Ability to work under pressure
• Above average keyboarding and PC skills
• Ability to handle variables in standardized situations
• Call Centre experience an asset

REFERENCE ID: KMBS-11-4018
POSITION TYPE: Regular, Full time
LOCATION: Calgary, AB